France Tightens Operator Guidance on Player Fraud

Kyle Kevin

iGaming Writer

Fact Checked

France’s ANJ regulator has tightened operator guidance on player fraud via a new practical guide. The document clarifies compliance expectations for anti-fraud and anti-money laundering controls without imposing new legal duties.

France’s ANJ regulator has tightened operator guidance on player fraud via a new practical guide. Published on Monday after consultation with operators and the gaming ombudsman, the guide clarified expectations around compliance with existing anti-fraud and anti-money laundering regulations. It did not introduce new legal obligations. However, it effectively tightened the operational framework that operators must observe to manage player fraud in France. The guide addressed ongoing questions faced by operators regarding when it is reasonable to close accounts, withhold or return player balances, cancel bets, or redistribute tournament prizes deemed fraudulently obtained. Notably, it has also provided insight into the evidentiary standards French courts expect operators to meet before taking corrective actions that could be subject to legal challenge.

France tightens operator guidance on player fraud

The regulator identified six key categories of fraud frequently encountered in online gambling. These included identity fraud, payment fraud and abusive chargebacks. It also covered in-game cheating, money-dumping and sporting event manipulation. For each category, the guide explained pertinent legal provisions and recommended operational actions. In cases of identity fraud, operators were advised to close accounts upon establishing fraud and to reserve balances when bank account ownership cannot be confirmed. Regarding account takeovers, the guide emphasised technical mitigations such as two-factor authentication for withdrawals and changes to banking details.

For poker collusion and bot use, recommended contractual provisions allow operators to redistribute illegitimate winnings to affected players. The guide noted that courts have validated such actions when supported by robust data. The ANJ has called for operators to provide proof rather than act on suspicion alone. The guide outlined the types of evidence and “converging indicators” (faisceaux d’indices) that French courts have accepted in previous litigations, including IP addresses, device logs and connection timings. Operators were encouraged to take several practical steps, including enhancing terms and conditions, maintaining robust evidence and uptaking technical standards.

Evidentiary Standards Emphasised

Operators were encouraged to take several practical steps, including enhancing terms and conditions, maintaining robust evidence and uptaking technical standards. They have also been advised to thoroughly review their Know Your Customer (KYC), fraud detection protocols and contractual terms to reflect the guide’s recommendations. They must also evaluate their current technical safeguards to ensure alignment with regulator expectations and certification standards. The guide noted that courts have validated such actions when supported by robust data. This emphasis on proof over suspicion is a critical shift in French regulatory practice.

The ANJ has called for operators to provide proof rather than act on suspicion alone. The guide outlined the types of evidence and “converging indicators” (faisceaux d’indices) that French courts have accepted in previous litigations, including IP addresses, device logs and connection timings. Operators were encouraged to take several practical steps, including enhancing terms and conditions, maintaining robust evidence and uptaking technical standards. They have also been advised to thoroughly review their Know Your Customer (KYC), fraud detection protocols and contractual terms to reflect the guide’s recommendations. They must also evaluate their current technical safeguards to ensure alignment with regulator expectations and certification standards.

Safeguarding and Fines

Safeguarding has reappeared as a focal point for the regulator. In July of this year, ANJ imposed a €500,000 ($572,797) fine on an unnamed online betting operator, referred to as Company X, for not adequately identifying and supporting customers exhibiting signs of problematic gambling. The fine followed an investigation that found Company X had failed to correctly identify 29 high-risk players at an appropriate risk level. Six players were missed entirely, and 23 were misclassified at a lower risk tier.

The regulator also launched a public awareness campaign earlier this year during the 2026 World Cup to warn of potential gambling addiction risks associated with increased sports betting during the tournament. This dual emphasis on fraud detection and safeguarding signals a stricter compliance environment for French operators. For Asian players tracking regulatory trends, the AGBrief platform covers regional gaming developments.

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